Do you charge extra fees for a booking?

Gateway Agency will charge internet handling fees mentioned in PAYMENT TERMS (depending on the ticket price)

How many tickets can I book in one transaction?

You can book not more than 10 tickets in one transaction.

Is there a telephone number where I can contact you and book my tickets?

Apart from web bookings, you can take the tickets directly at the Ticket Counter during working hours (30 minutes before closing time) at respective monuments. You can contact: 0291-2548790, 2549790, 2548992

Is there a cut off time for booking tickets?

There is no cut-off time for online booking, you may book on the same day before one hour closing time of respective monument/museum.

Minimum age of children to buy a ticket?

Children below 5 years are free and above 5 years will require a separate ticket. Kindly bring the original id proof (Same ID that given during advance online booking) is compulsory, Entry will not be given without the original ID at the respective monument.

During online Booking of Tickets, How can I confirm whether my tickets have been booked?

As soon as your booking is confirmed, a confirmation e-mail (pdf ticket) containing your booking details is sent to you with contact details entered by you during booking.

After Booking Tickets, Will my tickets be delivered after my booking is completed?

No. Your tickets are confirmed and you need to takeout print from the email sent to you/ or show booking on the mobile app. you can visit the monument at visiting hours mentioned and you have to bring the original ID which you mentioned at the time of booking.

I have booked tickets on my credit card for my friends/family, but I cannot visit personally personally. How do I ensure that they will be not facing problems at the entrance of the monument without my card?

They have to bring printout and one of the verification original id which was mentioned at the time of online ticket booking.

I accidentally booked my tickets for today instead of tomorrow, can you change the tickets?

Tickets once booked are deemed sold. Hence it is not possible to cancel, replace, or refund.

Can we cancel or replace our tickets?

As per Our policy, once a ticket has been paid for, it is deemed sold. It cannot be changed or canceled.

What are the modes of payment available to book tickets?

We have ICICI Bank payment gateway with ...................,,, which supports the debit / credit/UPI/ International card and net banking payment for purchasing tickets.

My booking has been rejected, but my credit card has been charged? What do I do?

Money debited but ticket not booked: The online payment at MUESUEM involves complex system of technical and telecommunication networking integration between customer's Internet bandwidth, IT system of banks and payment gateways and is dependent on internet connectivity across various constituents .Any failure or delay in this complex network may cause transaction failure before completion. This can raise the situation of money debited from the account but ticket not booked with the following possibilities:
Payment Debited but Ticket Not Booked. Bank/Card issuer credits back the amount within 5-7 working days in Account through which booking was done.


The ticket is valid for one day only ( the the date mentioned on the ticket).


The monuments will remain closed up to forenoon on Dhulandi (Holi).

Entry Timings

A. Entry to any monument is allowed up to 30 minutes before closing time.
B. Visit our official website i.e. www.mehrangarh.org for the timing of opening/ closing of the Monuments/ Museums.

Students : Student has to show respective school/ college original I -Card at the time of entry to the respective monument and in case of group of student discount, shall bring signed application on original letterhead to respective monuments to avail the student discount .

Jurisdiction: In case of any legal issue the jurisdiction area will be Jodhpur Only